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Thank you for choosing Powerlift.

We aim to process and dispatch all orders quickly, securely, and reliably. This Shipping Policy explains our processing times, delivery estimates, international shipping requirements, tracking, and what happens if a delivery encounters a problem.

1. Order Processing

Orders are normally processed and prepared for dispatch within 1–2 business days after successful payment and order verification.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Processing may occasionally take longer during periods of high order volume, product launches, public holidays, or circumstances outside our reasonable control.

Where additional verification or compliance checks are required before an order can be accepted or dispatched, processing may also take longer.

Once an order has been dispatched, you will receive a shipping confirmation where applicable.

2. UK Shipping

Estimated UK delivery times after dispatch are:

• Standard Delivery: approximately 2–5 business days.
• Express Delivery: approximately 1–2 business days, where available.

Available shipping services and their respective charges will be displayed during checkout.

Delivery estimates are provided as guidance and are not guaranteed delivery dates unless expressly stated otherwise.

3. International Shipping

Powerlift offers international shipping to many destinations worldwide.

International delivery typically takes approximately 5–15 business days after dispatch, although actual delivery times depend on the destination, shipping service, local postal network, and customs processing.

Availability of international shipping does not mean that every product can legally be imported into every country.

Research-designated products sold by Powerlift are supplied for legitimate research purposes only and are not intended or supplied for personal use or human or animal consumption.

Before ordering, international purchasers are responsible for ensuring that the products they purchase can lawfully be imported, received, possessed, stored, and used for their intended research purposes in the destination country or jurisdiction.

We reserve the right to restrict shipping destinations or cancel an order where we reasonably believe that lawful delivery cannot be completed.

4. Customs, Duties and Import Charges

International shipments may be subject to customs inspections, import duties, VAT/GST, taxes, brokerage charges, handling fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the price paid to Powerlift and are the responsibility of the recipient.

Customs requirements vary between jurisdictions, and Powerlift cannot provide guarantees regarding customs processing times or local import requirements.

We will not intentionally undervalue an order, falsify customs information, misdescribe products, or declare a commercial shipment as a gift for the purpose of avoiding customs duties, taxes, or regulatory requirements.

5. Order Tracking

Where tracking is available for your selected shipping service, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after the shipping carrier receives the parcel.

Once a shipment enters the destination country, tracking updates may also depend on the local postal or courier network.

6. Delivery Delays

Although we aim to meet the delivery estimates displayed on our website, delays can occasionally occur.

Possible causes include:

• Courier or postal network delays.
• Customs inspections or clearance procedures.
• Severe weather or natural events.
• Public holidays.
• Industrial action.
• Transportation disruption.
• Incorrect or incomplete delivery information.
• Governmental or regulatory restrictions.
• Other circumstances outside our reasonable control.

Where a delay is caused by circumstances outside our reasonable control, we will assist where reasonably possible but cannot guarantee a particular delivery date.

Nothing in this Shipping Policy limits any mandatory rights available to you under applicable law.

7. Shipping Address and Customer Information

You are responsible for providing a complete and accurate shipping address when placing your order.

Please carefully check your:

• Full name.
• House/building number and street.
• City or town.
• Postcode or ZIP code.
• Country.
• Telephone number and email address where requested.

If you notice an error after placing an order, contact us as soon as possible.

We will try to update the delivery information if the order has not yet been dispatched, but we cannot guarantee that changes can be made once processing has begun.

Where permitted by applicable law, additional shipping costs resulting from incorrect or incomplete information supplied by the purchaser may be charged to the purchaser.

8. Failed Delivery and Returned Parcels

If delivery cannot be completed, the carrier may attempt redelivery, hold the parcel at a collection point, or return it to us.

Customers are responsible for monitoring tracking information where available and collecting parcels within any timeframe specified by the carrier.

If a parcel is returned to Powerlift because of:

• An incorrect or incomplete address.
• Failure to collect the parcel.
• Repeated unsuccessful delivery attempts.
• Refusal of delivery.
• Other circumstances attributable to the recipient.

we will contact you regarding the available options.

Where permitted by applicable law, additional shipping charges may apply if you request that the order be dispatched again.

9. Lost Parcels

If tracking indicates that your parcel may have been lost in transit, please contact us as soon as reasonably possible.

For parcels that have not arrived, we recommend contacting us within 7 days after the estimated delivery period has passed so that we can begin investigating with the shipping carrier.

A carrier investigation may be required before a parcel can officially be treated as lost.

Where appropriate and subject to applicable law, we will arrange a suitable resolution once the investigation has been completed.

10. Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, we may ask you to provide:

• Your order number.
• Photographs of the external packaging.
• Photographs of the shipping label.
• Photographs or video showing the damaged product.
• A description of the damage.

Please retain the original packaging until we confirm that it is no longer required, as the carrier may request evidence during its investigation.

Where goods have been damaged in transit, we will provide an appropriate remedy in accordance with applicable law and our Refund & Return Policy.

11. Customs Refusal or Import Restrictions

International purchasers are responsible for checking applicable import restrictions before placing an order.

If a shipment is refused, detained, returned, or otherwise affected by customs or another authority because of restrictions applicable to the destination, the outcome will be handled in accordance with applicable law and our Refund & Return Policy.

Shipping charges, customs fees, duties, taxes, or return-to-sender charges may not be refundable where the issue results from restrictions or obligations that were the purchaser's responsibility to verify, to the extent permitted by applicable law.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, destinations, carriers, operational practices, or applicable requirements.

The latest version will always be published on our website.

13. Contact Us

If you have any questions about shipping, tracking, or an existing order, please contact our customer support team using the contact form available on PowerLiftShop.com.

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

Thank you for choosing Powerlift.